The issue is that you are locking you account out by typing in your passwords so many times. Please forget all your passwords on all of your devices (Promethean, laptop, and if you have your phone connected, your phone). Below are two Youtube videos showing you how.


Forget password on Windows 10: CLICK HERE

Forget password on iPhone: CLICK HERE

Forget password on Android: CLICK HERE


If this does not work please feel free to open another ticket. Thanks!